If you are not implanted with a cardiac monitoring system, please visit the how cardiac monitoring works for more information.
Frequently asked questions
Recovery from the insertion procedure should not prevent you from returning to an active lifestyle. Your health care provider will help you decide what level of activity is best for you and answer any questions you have about living with your LUX-Dx™ Insertable Cardiac Monitor (ICM) System. Follow your health care provider’s post-operative instructions.
Connected
If you see a blue screen, that means your devices are connected and your monitoring is up-to-date.
Not connected
If your myLUX™ app can’t connect to your ICM device or to a cellular or Wi-Fi network, a message will appear on the screen telling you to check your connection. Tap the button displayed with the connection message and follow the instructions until you see a screen confirming your monitor is up-to-date.
The myLUX™ app Patient Handbook and Quick Start Guide should help you get started. Or, watch a quick video for step-by-step instructions on how to set up your app. If you need additional help, give us a call at Australia: (+61) 1800 528 488 and New Zealand: (+64) 0508 200 886.
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Support and resources for your device
We’re here to help
Our LUX-Dx Customer Support Team is here to support you throughout your journey.
Australia: (+61) 1800 528 488
New Zealand: (+64) 0508 200 886
Hours: Monday - Friday 9:00AM – 5:00PM AEST / AEDT
myLUX ™ Patient App and Insertable Cardiac Monitor System
Important Information
The ICM system consists of the following: Insertable Cardiac Monitor (“ICM device”); Magnet; and myLUX™ patient app (“app”). The myLUX ™ Patient App is for use with a BSC Insertable Cardiac Monitor (ICM) system which is a small device designed to monitor and record your heart rhythm once it has been placed under your skin. This information is shared via an automatic transmission to the clinic and your doctor for medical evaluation. The ICM and app are not intended to assist with medical emergencies; this means that it doesn’t provide any treatment to the potential rhythms that could be recorded. Your myLUX™ Patient App is designed to work only with the ICM that your doctor has prescribed and implanted in you.
The ICM system does not treat cardiac arrhythmias (abnormal heartbeats that are too fast, too slow, or irregular), but rather it collects information for your health care provider to use to support their medical evaluation of your symptoms or condition. The ICM device’s monitoring of your heart will not cause any noticeable sensations. Your ICM system is set up to automatically collect data stored on your ICM device and send it to your clinic to review according to the schedule your healthcare provider has set up. Your health care provider may also ask you to manually transmit data, however additional instruction will be provided if you need to do this as it should only be done on a limited basis.
Electromagnetic fields are created by devices which use electricity, including those which are plugged into a wall outlet or battery operated. Devices which emit strong electromagnetic fields may have the potential to temporarily interfere with your ICM device’s ability to detect and monitor your heart rhythm.They could also delay or prolong communication between your ICM device and your myLUX ™ Patient app.
The magnet when provided with the ICM system may cause interference with devices sensitive to magnetic fields such as hearing aids, pacemakers, and other implanted devices. It can also permanently disable some magnetic strip cards.
Ask your health care provider if you have questions about any risks with using the myLUX ™ App, the magnet or your ICM device.
Please refer to the Patient Handbook for the full warnings, precautions and important safety information.
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