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Remote monitoring system device support

How remote monitoring system works

Device overview

Your LATITUDE Home Monitoring System gives your healthcare team access to your implant data between scheduled office visits. It is designed to improve the convenience and quality of your care, while giving you a well-founded sense of security.

LATITUDE device image

Important to Know

  • The LATITUDE Communicator checks your implant based on a schedule set by your doctor. The Communicator does not conduct continuous monitoring.
  • This data is sent to a secure website for your doctor to review.
  • LATITUDE does not reprogram or change any functions of your implant. Your implant still works even if your Communicator is not working.
  • The Communicator does NOT contact 000 during a health emergency. If you are not feeling well, call your healthcare provider or dial 000.

Sending your data to your doctor

Your Communicator wirelessly reads information collected by your implant and either sends this information to your doctor automatically or prompts you to send it at scheduled times. Depending on your system, LATITUDE can monitor and send your weight and blood pressure data, giving your doctor useful information in making your treatment decisions.

If you have a CRT, pacemaker or ICD Implant

Your Communicator automatically collects information, such as how much energy is left in the battery, at scheduled times and sends it to your healthcare team. There may be times that the system prompts you to send data yourself.

Learn about using your communicator with CRT, pacemaker or ICD implant

If you have an EMBLEM™ S-ICD implant

Your healthcare team will set up a schedule for how often your Communicator should check information about your defibrillator and your heart condition. The white heart button will flash when it‘s time to check it and prompt you to send your data by pushing the button.

Learn about using your communicator with EMBLEM™ S-ICD implant

Protected medical information

You can feel confident knowing LATITUDE uses advanced security methods to protect your medical information. Only authorized healthcare providers can access to your information through the secure clinician website.

Frequently asked questions

You should place your device following guidelines of the specific type of adapter you are using. For most adapters, you should place your Communicator:

  • Near an electrical outlet that is easily accessible
  • Close to where you sleep or near your bedside, within 10 feet (3 meters). If this isn’t possible, place your Communicator where you spend a considerable amount of time each day
  • Where you can sit comfortably and see the front of the Communicator
  • Place communicator at least 3 feet (1 meters) away from other electronics
  • Don't place communicator on top of metal surfaces

Communicator placement based on connection type:

Mobile data network:

Position your Communicator in a location where you get a good mobile signal.

Internet (using the LATITUDE USB Ethernet Adapter):

Place your Communicator near your internet modem/router.

Learn more about connecting your Communicator

No. The LATITUDE system is not meant to assist with health emergencies. If you are not feeling well, call your health care provider or dial 000.

The Heart Button is designed to enable you to manually obtain data from your implanted device. This feature must be enabled by your health care provider. Only press the Heart Button if it is flashing, or when instructed to do so by your health care provider.

  1. Press the Heart Button and stay within arm’s reach of the Communicator while it completes the interrogation.
  2. When all the waves light solid green and the doctor icon lights blue as shown here for two minutes, the Communicator has successfully sent your data.

Resources & support

We're here to help

Our LATITUDE Customer Support team is here to support you throughout your journey.

Australia: (+61) 1800 528 488

New Zealand: (+64) 0508 200 886

Hours: Monday - Friday 9:00AM – 5:00PM AEST  / AEDT

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Individual symptoms, situations, circumstances and results may vary. This website is meant for information purposes only, it is not intended to be used for medical diagnosis or treatment or as a substitute for professional medical advice. Please consult your doctor or qualified healthcare provider regarding your condition and appropriate medical treatment. This site is intended for Australian and New Zealand residents only. Please review the Boston Scientific Privacy Policy for practices on the collection, storage, use and disclosure of your personal information.

CAUTION: Indications, contraindications, warnings, and instructions for use can be found in the product labelling supplied with each device or at