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Remote monitoring system device support

Using your Communicator with pacemaker, ICD, and CRT devices

For patients with a device implanted near their shoulder, the LATITUDE Communicator collects information from your implanted cardiac device automatically and sends it to your healthcare team through a secure server.

Important to know

  • Your device will be checked automatically by your Communicator on a daily basis. You will not be aware when these routine device checks occur and the indicator lights on your Communicator will not flash during these routine checks.
  • The Communicator does not reprogram or change any functions of your implanted device and your device will still work even if your Communicator is not working.
  • The Communicator does NOT dial 000 during a health emergency. If you are not feeling well, call your healthcare provider or dial 000.

How your Communicator works

The Communicator operates automatically on a schedule set by your healthcare provider. Your device will be checked automatically and without your knowledge on a daily basis.

In rare cases, the Heart Button may blink. If this occurs, simply press and release the Heart Button. Stay within arm’s reach of the Communicator until all the waves are lit solid green as shown below, indicating that data collection is complete.

You should check the Communicator daily to see if any of the indicators are lit solid or flashing. Call your healthcare provider if the call doctor icon is lit any color.

set up step 6

How to manually send your data

Your healthcare provider may instruct you to manually send your data.

If you are instructed to send your data manually, be sure to stay close to the Communicator while completing the steps below to ensure the best connection between your implanted device and the Communicator.

1. Press the heart button and stay within arm’s reach of the Communicator while it completes the interrogation.

press the heart button

2. When all the waves light solid green and the doctor icon lights blue as shown below for two minutes, the Communicator has successfully sent your data.

manual data send complete


Normal use of the LATITUDE system has been accounted for in the projected battery life of your implanted device. Pressing the heart button more often than when the heart button flashes or more often than instructed by your healthcare provider may lead to a decrease in the battery life of your device.

Making sure your Communicator is working

To confirm that your Communicator is operating normally, follow these simple steps:

1. Press the status button on the back of the Communicator for one second.

set up status button

2. If the Communicator lights up as shown below, your last interrogation was successful. The lights will turn off automatically after two minutes.

confirm successful operation

What do the lights mean?

what lights mean

Travelling with your Communicator

The Communicator can be used when away from home. The healthcare provider should be consulted before planning to travel.

Learn more about travelling with your Communicator

Frequently asked questions

You should place your device following guidelines of the specific type of adapter you are using. For most adapters, you should place your Communicator:

  • Near an electrical outlet that is easily accessible
  • Close to where you sleep or near your bedside, within 10 feet (3 meters). If this isn’t possible, place your Communicator where you spend a considerable amount of time each day
  • Where you can sit comfortably and see the front of the Communicator
  • Place communicator at least 3 feet (1 meters) away from other electronics
  • Don't place communicator on top of metal surfaces

Communicator placement based on connection type:

Mobile data network:

Position your Communicator in a location where you get a good mobile signal.

Internet (using the LATITUDE USB Ethernet Adapter):

Place your Communicator near your internet modem/router.

Learn more about connecting your Communicator

No. The LATITUDE system is not meant to assist with health emergencies. If you are not feeling well, call your health care provider or dial 000.

The Heart Button is designed to enable you to manually obtain data from your implanted device. This feature must be enabled by your health care provider. Only press the Heart Button if it is flashing, or when instructed to do so by your health care provider.

  1. Press the Heart Button and stay within arm’s reach of the Communicator while it completes the interrogation.
  2. When all the waves light solid green and the doctor icon lights blue as shown here for two minutes, the Communicator has successfully sent your data.

Resources & Support

We're here to help

Our LATITUDE Customer Support team is here to support you throughout your journey.

Australia: (+61) 1800 528 488

New Zealand: (+64) 0508 200 886

Hours: Monday - Friday 9:00AM – 5:00PM AEST  / AEDT

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CAUTION: Indications, contraindications, warnings, and instructions for use can be found in the product labelling supplied with each device or at