Find out what the indicator lights mean on your LATITUDE Communicator.
Troubleshooting help
For help troubleshooting your Communicator, please see pages 51-74 of the LATITUDE Patient Manual or contact LATITUDE Customer Support.
What do the lights mean?
See the chart below for an explanation of some of the most common lights on your Communicator. For an explanation of all the lights on your Communicator, please see “Indicator Descriptions,” starting on page 9 or “Troubleshooting,” on page 51 of the LATITUDE Patient Manual.
Making sure your Communicator is working
To confirm that your Communicator is operating normally, follow these simple steps:
1. Press the status button on the back of the Communicator for one second.
2. If the Communicator lights up as shown below, your last interrogation was successful. The lights will turn off automatically after two minutes.
Frequently asked questions
You should place your device following guidelines of the specific type of adapter you are using. For most adapters, you should place your Communicator:
- Near an electrical outlet that is easily accessible
- Close to where you sleep or near your bedside, within 10 feet (3 meters). If this isn’t possible, place your Communicator where you spend a considerable amount of time each day
- Where you can sit comfortably and see the front of the Communicator
- Place communicator at least 3 feet (1 meters) away from other electronics
- Don't place communicator on top of metal surfaces
Communicator placement based on connection type:
Mobile data network:
Position your Communicator in a location where you get a good mobile signal.
Internet (using the LATITUDE USB Ethernet Adapter):
Place your Communicator near your internet modem/router.
No. The LATITUDE system is not meant to assist with health emergencies. If you are not feeling well, call your health care provider or dial 000.
The Heart Button is designed to enable you to manually obtain data from your implanted device. This feature must be enabled by your health care provider. Only press the Heart Button if it is flashing, or when instructed to do so by your health care provider.
- Press the Heart Button and stay within arm’s reach of the Communicator while it completes the interrogation.
- When all the waves light solid green and the doctor icon lights blue as shown here for two minutes, the Communicator has successfully sent your data.