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Cardiac Monitor device support

Using myLUX™ app

Understand your myLUX™ Patient App

Your myLUX™ app was designed to work seamlessly on its own, delivering vital cardiac data to your healthcare team. Below, you’ll find tips to ensure your healthcare team receives the information needed about your daily heart rhythms so they can provide the best care possible.

woman using mobile device with smiling face
  • Keep your mobile device powered on at all times. You can let the screen go to sleep (or fade to dark), but do not use the power button on the right side to turn off the mobile device unless absolutely necessary.

  • Charge your mobile device each night using the charging cord provided.

  • Be sure to place your mobile device within 6 feet (2 metres) of where you sleep, so it can connect to your LUX-Dx™ Insertable Cardiac Monitor (ICM) and send data to your health care team. If you can’t place the mobile device near you, place it within 6 feet (2 metres) of a spot where you spend a considerable amount of time (more than an hour) in the same spot every day.

  • You do not need to bring your mobile device with you during the day, unless instructed to by your health care team.

Connection Status


A blue screen with a check mark icon means your devices are connected and your monitoring is up to date.

Mobile device with blue monitoring is up to date screen

Not connected

If you see a screen telling you there is a connection issue, that means your myLUX app can’t connect to your ICM device or to a mobile data or Wi-Fi network. This is not a signal that something is wrong with your ICM. You simply need to reconnect your myLUX app. Tap the button displayed with the connection message and follow the instructions until you see a screen confirming your monitoring is up to date.

Mobile device with red connection issue screen

App icons

Exclamation point icon

Attention needed

When you see an exclamation point icon, that means something in the app needs your attention. Follow the instructions on the screen to address the issue. 

task successful icon

Task successful

When you see a checkmark icon, that means the task you were working on in the app was successful or your monitoring is up to date.

message icon


When you see this icon, that means you have a message from your health care team. This icon only appears on the main app screen when you have a message to view. The message will tell you if you need to contact your clinic.

Close icon


Tap to close and return to the main app screen. 

menu icon

Menu access

Tap to access the menu. Once the menu is open, tap anywhere outside of the menu to close.

Recording your symptoms

Your healthcare team will let you know if you need to record symptoms in your myLUX Patient app and which symptoms you should record. If your app doesn’t have a Record Symptoms button, that means your clinic hasn’t enabled this feature. If you have been asked to record symptoms in your myLUX app, be sure to record immediately for accuracy.  

How to record your symptoms

Step 1.

Tap Record Symptoms on your app’s main screen.

Mobile device with blue monitoring is up to date screen

Step 2.

Follow the instructions on the screen. Connecting may take several minutes. A green checkmark will appear based on your responses. 

Mobile device with Record Symptoms screen

Step 3.

Once you see a screen confirming your symptom was recorded, tap Done

Mobile device with green successful recording of symptoms screen

Watch this quick video for step-by-step instructions on how to record your symptoms.

Sending manual transmissions

For the most part, the LUX-Dx system automatically collects and sends your recorded heart rhythms to your health care team. Occasionally, your care team may also ask you to send a manual transmission, but these should only be sent when you are asked to do so by your health care team.

To send a manual transmission:

  1. Tap the Menu icon (º) in the upper left corner of your app screen.

  2. Select Manual Transmission. Follow the instructions on the screen.

  3. Note: Connecting to your ICM device may take several minutes. A message will confirm when this is complete.

  4. Tap Done.

Mobile device showing open menu on myLUX app

Watch this video to see how to send a manual transmission from the myLUX Patient app.

All in one place

We made it easy to access all the information above when you’re in your myLUX app.

Just tap the Learn button at the bottom of the main app screen to see tips for using your app, FAQ and more.

Mobile device with Learn button

We’re here to help

Our LuxDX Patient Support team is here to support you throughout your journey.

Australia: (+61) 1800 528 488

New Zealand: (+64) 0508 200 886

Hours: Monday - Friday 9:00AM – 5:00PM AEST  / AEDT

Individual symptoms, situations, and circumstances may vary. Please consult your physician or qualified health provider regarding your condition and appropriate medical treatment, The information provided is not intended to be used for medical diagnosis or treatment or as a substitute for professional medical advice. 

myLUX ™ Patient App and Insertable Cardiac Monitor System 

Important Information 

The ICM system consists of the following: Insertable Cardiac Monitor (“ICM device”); Magnet; and myLUX patient app (“app”). The myLUX ™ Patient App is for use with a BSC Insertable Cardiac Monitor (ICM) system which is a small device designed to monitor and record your heart rhythm once it has been placed under your skin. This information is shared via an automatic transmission to the clinic and your doctor for medical evaluation. The ICM and app are not intended to assist with medical emergencies; this means that it doesn’t provide any treatment to the potential rhythms that could be recorded. Your myLUX™ Patient App is designed to work only with the ICM that your doctor has prescribed and implanted in you. 

The ICM system does not treat cardiac arrhythmias (abnormal heartbeats that are too fast, too slow, or irregular), but rather it collects information for your health care provider to use to support their medical  evaluation of your symptoms or condition. The ICM device’s monitoring of your heart will not cause any  noticeable sensations. Your ICM system is set up to automatically collect data stored on your ICM device  and send it to your clinic to review according to the schedule your healthcare provider has set up. Your  health care provider may also ask you to manually transmit data, however additional instruction will be  provided if you need to do this as it should only be done on a limited basis. 

Electromagnetic fields are created by devices which use electricity, including those which are plugged  into a wall outlet or battery operated. Devices which emit strong electromagnetic fields may have the  potential to temporarily interfere with your ICM device’s ability to detect and monitor your heart rhythm.  They could also delay or prolong communication between your ICM device and your myLUX ™ Patient  app. 

 The magnet when provided with the ICM system may cause interference with devices sensitive to  magnetic fields such as hearing aids, pacemakers, and other implanted devices. It can also permanently  disable some magnetic strip cards. 

Ask your health care provider if you have questions about any risks with using the myLUX ™ App, the  magnet or your ICM device. 

Please refer to the Patient Handbook for the full warnings, precautions and important safety information. 

Rx only 

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