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Remote monitoring system device support

Setting up your communicator (USB ethernet adapter)

Setting up your communicator

It’s important to set up your Communicator right away so it can send information collected from your implanted device to your healthcare team. Just follow the steps below to set up your Communicator using an internet connection with the USB Ethernet Adapter. 

Boston Scientific’s Remote Monitoring System and mobile device with blue Boston Scientific screen

Where to place your Communicator:

  • By your internet modem/router
  • Near an electrical outlet that is easily accessible
  • Close to where you sleep or near your bedside, within 10 feet (3 meters). If this isn’t possible, place your Communicator where you spend a considerable amount of time each day
  • Where you can sit comfortably and see the front of the Communicator
  • Where the Communicator and all its cables and accessories will be kept dry and not be exposed to humidity or potential water contact
  • Place communicator at least 3 feet (1 meters) away from other electronics
  • Don't place communicator on top of metal surfaces

Set-up instructions

Be sure to stay close to the Communicator while completing the steps below to ensure the best connection between your implanted device and the Communicator.

1. Attach the power cord

Insert the power cord (included) into the jack as shown below and plug the cord into an electrical outlet that is easily accessible.

  • The LATITUDE™ indicator will flash yellow for up to one minute.
  • All the Communicator indicators will light for approximately one second.
  • If the LATITUDE indicator is not lit, check that both ends of the power cord are plugged in firmly. Check if the light on the power cord is lit.
Communicator plugged into wall socket

Important: For the following steps, be sure to use the Ethernet cable from the USB Ethernet Adapter Kit and not the telephone cord provided with the Communicator. 

2. Insert the cable into the USB Adapter

Insert the standard (narrow) end of the USB cable (included with the USB Ethernet Adapter Kit) into the USB port on the Communicator as shown below. Then, insert the square end of the USB cable into the opposite end of the USB Ethernet Adapter closest to the adapter light. 

3. Plug the Ethernet cable into an Ethernet port

Plug the Ethernet cable into an Ethernet port for your internet service, such as a modem, router or Ethernet wall jack. The USB Ethernet Adapter is properly connected if the green light in front is lit (solid or flashing). 

Communicator plugged into internet router

4. Press the heart button

When the “Heart Button” flashes, press it.

Finger pressing the heart button on the Communicator

5. Watch your communicator’s wave lights

Your Communicator’s wave lights will flash green in sequence and repeat for several minutes. If you have previously completed initial setup, the “Heart Button” will not flash at this point. 

6. Success

If the wave lights are lit a solid green as shown below, your Communicator has successfully connected to the LATITUDE system. The lights will turn off automatically after two minutes.

Communicator success state

Troubleshooting your device

If this process takes longer than several minutes, software download and installation may be occurring. Refer to the Software Download and Installation on page 49 of the LATITUDE Patient Manual to troubleshoot.

If the wave lights are not lit a solid green, refer to Troubleshooting on page 51 of the LATITUDE Patient Manual.

We’re here to help

Our LATITUDE Customer Support team is here to support you throughout your journey.

Australia: (+61) 1800 528 488

New Zealand: (+64) 0508 200 886

Hours: Monday - Friday 9:00AM – 5:00PM AEST  / AEDT

LATITUDE™ Patient Management System

Important Safety Information

LATITUDE™ Patient Management is a remote monitoring system that provides implanted device data to both clinicians and cardiac device patients. The LATITUDE Patient Management system is not intended to assist with medical emergencies. If you are not feeling well, call your physician or 000.  The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed.  It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is contraindicated for use with any pulse generator other than a Boston Scientific device. Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

It is very important that the Communicator remain plugged into the power outlet and telephone line.  It is recommended that the customer install a surge arrestor in the electrical outlet to which the Communicator is connected.  The Communicator is designed to operate on standard, analogue telephone lines like those found in most homes. The Communicator may work on other telephone systems, such as Digital Subscriber Line (DSL) and Voice Over IP (VoIP) Internet systems, if those systems provide an analogue interface for connecting the Communicator. The Communicator should not be connected to a digital phone interface, such as those commonly used in some businesses, hotels, and managed care facilities where telephones are typically provided by the facility. The Communicator may not communicate with your implanted device if you are too close to some household appliances. You should be at least 36 inches (3 ft.) away from televisions, VCRs, and personal computers when you are using the Communicator.   Avoid placing your Communicator next to or in the immediate vicinity of other wireless products and sources of electromagnetic energy. 

Rx only

LATITUDE™ (NXT) Patient Management System

Important Safety Information

LATITUDE™ NXT Patient Management is a remote monitoring system that gives your health care provider access to your implanted device data.  The LATITUDE Patient Management system is not intended to assist with medical emergencies. If you are not feeling well, call your physician or 000.  The Communicator does not provide continuous monitoring.

The Communicator is designed to operate on standard telephone lines like those found in most homes. The Communicator may work on other telephone systems, such as Digital Subscriber Line (DSL) and Voice Over IP (VoIP) Internet systems, if those systems provide an analogue interface for connecting the Communicator.

The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed.  It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is not for use with any pulse generator other than a Boston Scientific device.  Ask your physician if you have questions about any risks with using the Communicator or your implanted device.

It is very important that the Communicator remain plugged into the power outlet.  Your communicator should remain connected to a telephone line, ethernet adaptor or cellular adaptor.  Some household appliances and other sources of electromagnetic energy could interfere with the communication between your Communicator and your implanted device.  You should be at least 36 inches (3 ft.) away from televisions, VCRs, DVD players, personal computers, and other electronic equipment, when you are using the Communicator.  

It is recommended that the customer install a surge arrestor in the electrical outlet to which the Communicator is connected.  

Rx only

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CAUTION: Indications, contraindications, warnings, and instructions for use can be found in the product labelling supplied with each device or at www.IFU-BSCI.com. 

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