Frequently asked questions
You should place your device following guidelines of the specific type of adapter you are using. For most adapters, you should place your Communicator:
- Near an electrical outlet that is easily accessible
- Close to where you sleep or near your bedside, within 10 feet (3 meters). If this isn’t possible, place your Communicator where you spend a considerable amount of time each day
- Where you can sit comfortably and see the front of the Communicator
- Place communicator at least 3 feet (1 meters) away from other electronics
- Don't place communicator on top of metal surfaces
Communicator placement based on connection type:
Mobile data network:
Position your Communicator in a location where you get a good mobile signal.
Internet (using the LATITUDE USB Ethernet Adapter):
Place your Communicator near your internet modem/router.
No. The LATITUDE system is not meant to assist with health emergencies. If you are not feeling well, call your health care provider or dial 000.
The Heart Button is designed to enable you to manually obtain data from your implanted device. This feature must be enabled by your health care provider. Only press the Heart Button if it is flashing, or when instructed to do so by your health care provider.
- Press the Heart Button and stay within arm’s reach of the Communicator while it completes the interrogation.
- When all the waves light solid green and the doctor icon lights blue as shown here for two minutes, the Communicator has successfully sent your data.
We’re here to help
Our LATITUDE Customer Support team is here to support you throughout your journey.
Australia: (+61) 1800 528 488
New Zealand: (+64) 0508 200 886
Hours: Monday - Friday 9:00AM – 5:00PM AEST / AEDT
LATITUDE™ Patient Management System
Important Safety Information
LATITUDE™ Patient Management is a remote monitoring system that provides implanted device data to both clinicians and cardiac device patients. The LATITUDE Patient Management system is not intended to assist with medical emergencies. If you are not feeling well, call your physician or 000. The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed. It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is contraindicated for use with any pulse generator other than a Boston Scientific device. Ask your physician if you have questions about any risks with using the Communicator or your implanted device.
It is very important that the Communicator remain plugged into the power outlet and telephone line. It is recommended that the customer install a surge arrestor in the electrical outlet to which the Communicator is connected. The Communicator is designed to operate on standard, analogue telephone lines like those found in most homes. The Communicator may work on other telephone systems, such as Digital Subscriber Line (DSL) and Voice Over IP (VoIP) Internet systems, if those systems provide an analogue interface for connecting the Communicator. The Communicator should not be connected to a digital phone interface, such as those commonly used in some businesses, hotels, and managed care facilities where telephones are typically provided by the facility. The Communicator may not communicate with your implanted device if you are too close to some household appliances. You should be at least 36 inches (3 ft.) away from televisions, VCRs, and personal computers when you are using the Communicator. Avoid placing your Communicator next to or in the immediate vicinity of other wireless products and sources of electromagnetic energy.
Rx only
LATITUDE™ (NXT) Patient Management System
Important Safety Information
LATITUDE™ NXT Patient Management is a remote monitoring system that gives your health care provider access to your implanted device data. The LATITUDE Patient Management system is not intended to assist with medical emergencies. If you are not feeling well, call your physician or 000. The Communicator does not provide continuous monitoring.
The Communicator is designed to operate on standard telephone lines like those found in most homes. The Communicator may work on other telephone systems, such as Digital Subscriber Line (DSL) and Voice Over IP (VoIP) Internet systems, if those systems provide an analogue interface for connecting the Communicator.
The Communicator is designed to work only with the implanted device of the patient for whom it was prescribed. It will not work with other patients’ implanted devices and should be used only as authorized by the prescribing physician. The Communicator is not for use with any pulse generator other than a Boston Scientific device. Ask your physician if you have questions about any risks with using the Communicator or your implanted device.
It is very important that the Communicator remain plugged into the power outlet. Your communicator should remain connected to a telephone line, ethernet adaptor or cellular adaptor. Some household appliances and other sources of electromagnetic energy could interfere with the communication between your Communicator and your implanted device. You should be at least 36 inches (3 ft.) away from televisions, VCRs, DVD players, personal computers, and other electronic equipment, when you are using the Communicator.
It is recommended that the customer install a surge arrestor in the electrical outlet to which the Communicator is connected.
Rx only
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CAUTION: Indications, contraindications, warnings, and instructions for use can be found in the product labelling supplied with each device or at www.IFU-BSCI.com.